This book offers a practical, step-by-step approach to guiding employees to excellence by analyzing their problem areas, developing creative solutions, and implementing change.

While many supervisors know how to identify flaws in their employees' performance, only the best managers truly know what it takes to fix the problem. Employee performance expert Roger Chevalier has helped thousands of managers and human resources professionals to bring out the best in their workers.

Using case studies and real-life examples, Chevalier shows supervisors how to take their employees from good to great by:

• using tools like the Performance Coaching Process,
• Performance Counseling Guide, and Performance Analysis Worksheets
• tailoring the amount of direction and support to an employee's specific abilities and motivations
• applying the Situational Leadership model to teams and individual employees.

Practical and authoritative, A Manager's Guide to Improving Workplace Performance offers a positive, yet realistic solution for one of the greatest workplace challenges facing managers.

Roger Chevalier (Rohnert Park, CA) has nearly 30 years of experience as an expert in employee performance and training. He was the Director of Certification for the International Society for Performance Improvement (ISPI) until 2006.