Understanding how to cool down, slow down, and engage the naturally occurring conflicts among team members is critical to the ultimate success of a team. With this book, your team and its members will gain a deeper understanding of how conflict emerges and how to respond in ways that will leverage conflicts to their advantage. Team members will learn the importance of establishing a safe team climate, agreeing on processes to guide interactions, and use of constructive communication skills in order to develop a conflict competent team.

As the authors say, conflict is not to be avoided, but embraced and explored. This often results in new, previously unimagined opportunities, solutions and results. The authors include stories, interviews, and examples that provide entertaining and thought provoking insights. They dedicate one chapter to techniques and processes for addressing team conflict that has gone awry. Runde and Flanagan also include useful tips and tools for assessing your team's current state of conflict competence and suggestions for addressing the challenges of today's virtual and geographically dispersed teams.

Author: Craig E. Runde, Tim A. Flanagan
Binding Type: Hardcover
Publisher: Jossey-Bass
Published: 06/01/2008
Series: J-B CCL (Center for Creative Leadership) #116
Pages: 256
Weight: 0.98lbs
Size: 9.28h x 6.34w x 0.97d
ISBN: 9780470189474


Review Citation(s):
Reference and Research Bk News 11/01/2008 pg. 105

About the Author

The Authors

CRAIG E. RUNDE is director of new program development at the Leadership Development Institute at Eckerd College, St. Petersburg, Florida.

TIM A. FLANAGAN is director of custom programs at the Leadership Development Institute at Eckerd College, St. Petersburg, Florida.