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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Author: Andy Polaine, Lavrans Løvlie, Ben Reason
Binding Type: Paperback
Publisher: Rosenfeld Media
Published: 03/13/2013
Pages: 216
Weight: 0.9lbs
Size: 9.00h x 6.00w x 0.50d
ISBN: 9781933820330
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